Privacy Policy

1Information We Collect

Information You Provide

When you contact us, purchase a subscription, or request a free trial, we may collect:

• Name and contact details (email address, phone number)
• Billing information (payment method, billing address)
• Communication preferences
• Messages and support inquiries you send us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geolocation (country/region)
• Browser type, version, and operating system
• Pages visited, time spent, and referral sources
• Device identifiers for service activation

2How We Use Your Information

We use the information we collect for the following purposes:

• Providing and managing your IPTV subscription
• Processing payments and sending invoices
• Sending activation credentials and setup instructions
• Responding to support requests and inquiries
• Sending important service updates (not marketing without consent)
• Improving our website and service quality
• Complying with legal obligations

We will never use your data for automated decision-making or profiling that produces legal effects concerning you.

3Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share data only with:

• Payment processors — to handle transactions securely (e.g. PayPal, Stripe)
• Service infrastructure providers — for hosting and delivery of our service
• Legal authorities — when required by applicable law or valid legal process

All third-party partners are contractually obligated to protect your data and may not use it for their own purposes.

4Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

• Active account data is retained for the duration of your subscription plus 30 days
• Billing records are retained for up to 7 years for tax and accounting purposes
• Support communications are retained for up to 2 years
• Website analytics data is anonymized after 90 days

After the retention period, your data is securely deleted or anonymized.

5Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience:

• Essential cookies — required for basic site functionality
• Analytics cookies — help us understand site usage (anonymized)
• Preference cookies — remember your language and settings

You can control or disable cookies through your browser settings. We do not use cookies for advertising or behavioral tracking.

6Your Rights (GDPR)

If you are located in the EEA or UK, you have the following rights under GDPR:

• Right of Access — request a copy of your personal data
• Right to Rectification — request correction of inaccurate data
• Right to Erasure — request deletion of your personal data
• Right to Restriction — request that we limit how we use your data
• Right to Portability — receive your data in a portable format
• Right to Object — object to certain types of processing

To exercise any of these rights, contact us at privacy@luffyiptv.com. We will respond within 30 days.

7Data Security

We implement technical and organizational measures to protect your data, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Encrypted storage for sensitive account credentials
• Access controls limiting data access to authorized personnel only
• Regular security reviews and updates

8Children's Privacy

LuffyIPTV services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us at privacy@luffyiptv.com.

9Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

10Contact Us

For questions regarding this Privacy Policy or your personal data: