Refund Policy

1Money-Back Guarantee

This guarantee applies to all subscription plans purchased for the first time. The 7-day window begins from the date your subscription is activated.

2Eligibility for Refund

A refund may be issued in the following circumstances:

• Request made within 7 days of initial subscription activation
• Service is experiencing persistent technical issues we are unable to resolve
• The service fundamentally does not work as described on any supported device
• Duplicate payment made in error
• Charge made without your authorization (subject to investigation)

3Non-Refundable Situations

• Refund requested after 7 days from the activation date
• Subscription terminated due to violation of our Terms of Service
• Issues caused by your own internet connection quality or speed
• Device incompatibility with software you chose to use
• Change of mind after 7 days
• Account sharing violations leading to termination
• Specific channels or content being unavailable (content availability can change)

If you're unsure whether your situation qualifies, please contact us — we handle all cases individually.

4Service Interruption Credits

For prolonged service interruptions (outages exceeding 24 hours), we may offer:

• A subscription extension equal to the duration of the verified outage
• Partial credit toward a future subscription renewal
• A prorated refund for the affected period (at our discretion)

Service interruptions must be reported to our support team to be considered.

5How to Request a Refund

To request a refund, please contact us through one of the following channels:

Please include the following information in your request:

• Your full name and contact details used at purchase
• Your subscription username or order reference
• Date of purchase
• Reason for the refund request
• Any relevant screenshots or error descriptions (if technical issue)

6Refund Processing

Once a refund is approved:

• Your subscription access will be deactivated upon approval
• Refunds are issued to the original payment method
• Processing time: 3–7 business days depending on your payment provider
• Cryptocurrency refunds processed at current exchange rate
• Bank transfer refunds may take up to 10 business days

7Free Trial Policy

We offer a free 24-hour trial with full access to all channels and VOD. Since no payment is made, no refund applies. The trial is designed to let you evaluate the service before committing to a paid subscription.

8Contact Us

For any questions about our refund policy or if you need assistance: